Terms of Service:
Please review our Terms of Service (“ToS”) before obtaining services. By obtaining our services, you are agreeing to abide by the expectations outlined here.
If you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us before signing up!
By signing up for our services, you agree that you are at least 18 years old and that you have the legal capacity to enter into an agreement.
Updates to our Terms of Service:
By obtaining our services you acknowledge and accept that periodically we may determine it is necessary to make updates to our Terms of Service. These changes are typically to further expand or clarify inclusions and exclusions of our services for your benefit.
Delivery of Services:
At this time GhostPress services are manually provisioned and can take up to 36 hours on weekdays and 48 hours on weekends.
Prohibited Activities (Not Allowed):
Our services are highly flexible in terms of how they can be utilized, here is a non-exhaustive list of prohibited activities.
As mentioned above, if you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us.
- Any illegal activities, illegal either in the United States of America, or your residing country.
- Utilizing services in a harassing or threatening manner
- SPAM, SPIM, or SPIT activities
- Copyright Infringement and DMCA
- Excessive resource use that disrupts our network or other clients
Clients who utilize services in a prohibited manner may be subject to any of (or a combination of) the following:
- Warning notification (which requires acknowledgement)
- Service or account suspension
- Service or account termination
- Fees (termination, re-activation, suspension, clean-up, or abuse)
Refunds - Refunds are issued on a case-by-case basis and depend on circumstance, provisioning your service does cost us money.
Backups - While we do offer backups GhostPress does not guarantee availability or integrity of provided backups. We strongly recommend that all clients maintain their own backups.
Suspensions:
Suspension for Non-Payment - services may be interrupted (suspended) after being three days late on payment. Client services may be terminated and data destroyed when 7 days past due.
Suspension for Utilizing Services in a Prohibited Manner - services that are utilized in a prohibited manner may be suspended depending on the nature of the circumstances. Services that are suspended will be communicated to you at the time they are suspended, along with a description as to why.
Cancellation and Service-Downgrade Policy:
Cancellations - We require five (5) day written notice of cancellation prior to your service’s renewal date that must be submitted VIA ticket in your client dashboard (do not use self-destructing ticket). Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Please let us know if you have any questions about this.
Service Downgrades - in the event you are interested in downgrading a service, we require a five (5) day written notice prior to the service’s renewal date that must be submitted via our ticketing system. Please let us know if you have any questions about this. Downgrading may not always be possible and or may requir an IP change.
Support Limitations:
Overview - Clients are provided best-effort level support. Support is available 6am to 10pm EST seven days a week at no charge.
Disclaimers of Liability and Indemnification:
Our services are provided “AS-IS”. To the extent that is permitted by law: no written, expressed, or implied warranties (or guarantees) are made. We do not guarantee that the use of our services will meet your requirements or expectations. We do not guarantee that you will be able to access services at any given time or from any given location. Use our services at your own-risk.
Please be aware that your sole remedy for any dispute with us is the cancellation of your account. By using our services, you agree that we, our suppliers, affiliates, and agents will not be accountable for any monetary amount or claim that exceeds the total amount of fees that you have paid during the use of our services.
You agree to defend, indemnify and hold harmless our employees, officers, directors, agents, suppliers, from all liabilities, claims, expenses (including attorney fees) which arise from any claims including: loss of profits, data loss, work stoppage, hardware failure or malfunction, service interruption, any other commercial damages or losses, or your use or misuse of services.